Privacy Policy

1. Who we are

SmartWork (ABN 24 821 238 116) provides AI-powered efficiency and marketing services to small businesses in Australia.

Contact: smartworkbem@gmail.com

2. What information we collect

We may collect:

• Business name, contact name, email address, phone number
• Information you share with us during service delivery (e.g. business data, login credentials for tools we manage on your behalf)
• Website usage data via Google Analytics (anonymised browsing behaviour, pages visited, referral source)
• Payment information (processed securely via direct bank transfer)

3. Why we collect it

We use your information to:

• Deliver the services you've engaged us for
• Send invoices and manage your account
• Communicate about your project
• Improve our services and website

We do not sell your information to third parties.

4. How we store it

• Client files are stored in secure cloud storage (Google Drive with encryption at rest)
• We use industry-standard security practices including encrypted connections and access controls
• We retain your records for 7 years as required by the ATO
• Login credentials you share with us are stored in encrypted credential files on a secured server

5. Your rights

You can request to:

• Access the personal information we hold about you
• Correct any inaccurate information
• Have your information deleted (subject to legal retention requirements)

To make a request, email: smartworkbem@gmail.com

6. Cookies

Our website uses Google Analytics, which sets cookies to help us understand how visitors use the site. These cookies collect information anonymously, including the number of visitors, where they came from, and which pages they viewed.

You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on. We do not use advertising cookies or third-party tracking cookies.

7. Third-party tools

We may use the following tools to deliver our services:

• Claude AI (by Anthropic) — for generating content and processing business data
• Google Workspace (Gmail, Drive, Sheets) — for file storage, communication, and data management
• Web3Forms — for processing contact form submissions on our website
• Netlify — for website hosting

Each tool has its own privacy policy. We only share information necessary to deliver your service.

8. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

For questions about this policy or your data, contact smartworkbem@gmail.com.